Work / Internship / Freelance Experience :

Software Associate

ESMOB Technologies PVT. LTD., Hyderabad

*Strong understanding and experience in creating Service Catalog items and its associated scripts. *Strong knowledge and experience in creating Service Now workflows for Service catalog and Change management. *Strong understanding in Incident Management, Change Management, Problem Management, Knowledge Management. *Strong experience in configuring and customizing all aspects of service now like UI actions, UI Policy, Business rule, Client scripts, Script includes, notifications, email scripting and background scripts. *Direct hands on experience on access controls with operations like write, read, create and list edit. *Good experience in configuring list control, list layout and list calculations. *Handling users, groups and roles. *Good experience with update set movements between service now instance and version upgrades. *Hands on experience on reports, schedule, import sets. *Have always ensured that the major functionalities don’t break due to environment cloning, instance upgrade, patch release. * Attended and gained good knowledge through various cross skill sessions from team members on CMDB & Asset Management and Service Mapping.

Jul 2018 to Sep 2021

ServiceNow Developer

Sify Technologies, Chennai

Played Key role in REST API. Gained Experience as a ServiceNow Developer. Created various REST API for Get Method and Post Method by using Java script. Query parameters where tested in REST API Explorer and also used postman for testing the scenarios. Used Outbound REST Message for Post Method and written some scheduled job for adding some servers.

Sep 2021 to Feb 2022